FAQs

On this page we've tried to provide answers to a wide range questions. If you still can't find the information you need, please contact us directly.

Contact & Information Related

  1. How can I find out about Freedom of Information (FOI) requests?

    Freedom of Information requests

    Any person who makes a request to us for specific information will be informed whether we hold it and, subject to any exemptions, will be supplied with the requested information.

    Requests should be emailed to freedomofinformation.cnwl@nhs.net or posted to;

    FOI Requests
    3rd Floor, Bedford House,
    125 - 133 Camden High Street
    London NW1 7JR

     

  2. How do I make a comment, complaint or compliment about services?

    You can talk to any member of staff in the individual services, contact numbers can be found on the service pages in 'Our Services'.

    You can also contact our main reception on 020 7685 5970 or email cps.communications@nhs.net

    Alternatively you can write to Steven Luttrell, Chief Operating Officer & Medical Director, at:

    NHS Camden Provider Services
    3rd Floor Bedford House
    125-133 Camden High Street
    London
    NW1 7JR

    You can also contact our Patient Support Service.  The Patient Support Service can provide information and advice about Provider Services as well as other local healthcare services.  They can also offer advice on how to submit a formal complaint. You can download the Patient Support Service Information leaflet below.

    Please contact the Patient Support Service if you need advice, or have comments, compliments or complaints about any of our services.  The service is open Mon - Fri, 9am - 5pm

    You can write to the Patient Support Service, no stamp required at:

    Patient Support Service,
    3rd Floor Bedford House
    125-133 Camden High Street
    London
    NW1 7JR

    You can also call to make an appointment to visit PSS at its base in St Pancras Hospital, 4 St Pancras Way, London, NW1 0PE.

  3. I have a press enquiry - who do I contact?

    Please direct all press enquiries to the press office by email to: cps.communications@nhs.net

  4. Where can I find Camden Provider Services online?

    Our Links section lists all our websites for patients and health professionals.  Please refer to the links section NHS Camden Provider Services.

  5. Your information and confidentiality

    We have published a leaflet Your Information, Your Rights which answers many of the most frequently asked questions relating to patient information including:

    - what information do we keep about you?

    - why do we need your information?

    - how do we use your records to help the NHS?

    - are your records confidential?

    - how can you access your health records?

     

Service related queries

  1. How do I find a GP, dentist, optician or pharmacist?

    These services are provided by independent contractors are not provided or managed by Provider Services.

    The Partner Services page in the Our Services section of the website has links to lists of these local services on NHS Choices.

  2. Where can I find a family planning clinic?

    'Family Planning' is now known as 'Reproductive Health' and you can find information about a range of services including contraception on the Reproductive Health page.

  3. Where can I get urgent medical help when my GP is closed?

    Pharmacists: your local pharmacist is able to give expert advice on many conditions, from sprains to stomach upsets.

    NHS Direct provides 24-hour health advice and information for people who are feeling unwell. Phone 08454647.

    GP Out of Hours service - Camidoc provides Urgent Medical Care for local patients between 6.30pm and 8am Mondays to Fridays and 24 hours at weekends and on bank holidays. During these times the number to call is: 020 7388 5800

    NHS walk-in centre at 1 Frith Street, Soho, London W1D 3HZ for treating minor injuries and for contraceptive advice. Open 8am – 8pm Monday to Friday and from 10am to 8pm at weekends and bank holidays. Phone 020 7534 6500.

    Accident and Emergency (A & E) departments are open 24 hours a day and treat people with critical or life threatening problems. Camden’s local A & E departments are:

    Royal Free Hospital, Pond Street, London NW3 020 7794 0500
    University College London Hospital, 235 Euston Road NW1 0845 1555 000

    Phone 999 for an ambulance only if the emergency is very urgent, critical or life threatening.

Website Queries

  1. Accessibility Help

    Accessibility

    We have built this website so the content is easy to use for as many people as possible, regardless of their disability or impairment. Although we have taken steps to make this site accessible we would still welcome your comments on how we can improve it. You can give us feedback by sending an email to cps.communications@nhs.net

    Text Size

    You can view this site using the standard text size or you can choose to make the text larger (or smaller) by changing the text size option in your web browser. In Internet Explorer and Firefox this option is under the View menu on the toolbar.

    Screen Readers

    Our website is compliant with screen readers such as JAWS.  The site also supports. Browse Aloud is a text to speech software which may be helpful if you have:

    *Literacy Difficulties
    *Dyslexia
    *Mild Visual Impairments
    *English as a Second Language

    You can download the Browsealoud software from

    www.browsealoud.com/uk/download.

    browsealoud logo

    For additional help on accessing websites we strongly recommend you visit the BBC Accessibility Help pages of www.bbc.co.uk which offers extensive support on different ways to customise your browser, PC or MAC, and keyboard. It also recommends various software packages which can assist users in accessing a wide range of websites.

    Standards Compliance

    The Word Wide Web Consortium (W3C) is an organisation that employs experts who know how to make websites more accessible or easier to use. The W3C experts have written a number of standards or guides to help website developers ensure that the sites they are building are accessible to as many people as possible.

    This site has been tested against W3C compliance and the majority of pages meet AA standard, complying with all priority 1 and 2 guidelines of the W3C web content accessibility guidelines.

    Please email us at cps.communications@nhs.net with any comments or queries regarding website accessibility.